Support
Contact us
The fastest way to reach us is email.
We can help with
- Setup and troubleshooting. Include your hub's serial number (on your setup page) and a photo of the map. Many answers are already in the FAQ.
- International shipping. Tell us where the kit is going and we will quote shipping.
- Group buys. Ordering 10 or more kits in one order? Ask us for a quote.
- Custom and oversize kits. Hundreds of lights, or a map larger than 24x36? We can build it. Tell us what you want.
- Your map file. Map file creation is free with every kit. Send your order number and the area you want.
- Replacement parts. Broke something during assembly? We can usually ship parts inexpensively.
- Firmware upgrades. See upgrading an older map.