Support

Map stuck on pink?

All pink means the hub cannot join your WiFi. Answer a few questions and we will point you to the fix. Most take five minutes.

    Read every step on one page

    That is not a WiFi problem

    All pink means the hub cannot join your WiFi. A single dark light usually means that airport is not reporting right now, and on firmware 6.1 a light that breathes red is showing an old report. See what the lights mean and one airport not lighting up.

    Which hub do you have?

    Hub 2.0 was sold as "Hub 2.0 with 5 GHz WiFi". If you are not sure, check your order email, or pick Hub 1.0: most maps have one.

    Which firmware is it running?

    Put the map in setup mode and open 192.168.4.1 (see the next step for how). Firmware 6.1 shows FW 6.1.0 or newer, such as FW 6.1.2, at the top of the setup page, next to the serial number. If your page looks different, it is older firmware.

    First, check the WiFi name and password

    This is the number one cause. Put the hub back in setup mode and enter them again:

    1. With the map running, unplug it and plug it back in, then unplug again within 10 seconds and plug in once more. The map turns solid red.
    2. On your phone, join the DIY_METAR_SETUP network and open 192.168.4.1.
    3. Pick your network from the list and type the password again. It is case sensitive. Save.
    1. Plug the map in, unplug it within 3 seconds, and plug it in again. The lights turn red. Wait 30 seconds.
    2. On your phone, join the DIY_Metar_Setup network and open 192.168.4.1.
    3. Type your WiFi name and password exactly, capital letters included, and save.

    Hub 1.0 needs a 2.4 GHz network. If your router shows separate names for 2.4 GHz and 5 GHz, pick the 2.4 GHz one.

    Test with your phone's hotspot

    This tells us whether the problem is the hub or your router.

    • iPhone: Settings, Personal Hotspot. Turn on Allow Others to Join and Maximize Compatibility.
    • Android: turn on the hotspot, and set its band to 2.4 GHz if your phone offers the choice.

    Put the map in setup mode and connect it to your hotspot's name and password, the same way as your home WiFi.

    Let's take a closer look at the hub

    If it will not join even a phone hotspot, check the power first: use the power adapter that came with the hub, and try another outlet. Then email support@diymetar.com with:

    • your hub's serial number (on the setup page),
    • a photo of the map,
    • what you tried here.

    Your router is the problem. Who provides it?

    Good news: the hub works. Now let's get it onto your home network.

    Here is how to fix it

    Why this happens: Hub 1.0 was built around 2.4 GHz WiFi and the older, slower 802.11b connection speeds. Many newer routers, especially internet-provider gateways, turn those speeds off to favor newer devices. When they do, the hub cannot finish joining and the map stays pink.

    Why this happens: some routers use settings the hub cannot join, such as blocking older connection speeds or steering devices between bands.

    About Xfinity gateways

    Comcast turned off these older connection speeds on its gateways in late 2025, and Comcast support cannot turn them back on. Use one of the fixes on this page.

    Try your gateway's settings

    Log in to your gateway and look for 802.11b/g/n mixed mode, legacy mode or legacy data rates, or a minimum data rate (Min BSS) you can set to 2 Mbps. Save, then restart the map. Many provider gateways hide these settings; if yours does, use the extender below.

    Change one router setting

    Log in to your router and look for 802.11b/g/n mixed mode (instead of "n only" or "ac/ax only"), legacy mode or legacy data rates, or set Min BSS (minimum data rate) to 2 Mbps. The exact name varies by brand; check your router's manual. Save, then restart the map. Mesh systems often do not offer this, so use the extender below.

    Works with any router: add a small extender

    Plug in an inexpensive WiFi extender or travel router, set it to extend your home network in mixed mode, and connect the hub to the extender's network instead. This TP-Link extender is confirmed by several customers.

    Or move to Hub 2.0

    Hub 2.0 works on both 2.4 GHz and 5 GHz networks and runs the same lights and settings.

    Try your 5 GHz network

    Hub 2.0 works on 5 GHz too. If your router shows separate names for each band, set the hub up on the other one.

    Still pink? Email support@diymetar.com with your hub's serial number, your router's make and model, and what you tried.

    You are all set

    Your weather should appear within a minute or two. Remember that the WiFi name and password are case sensitive if you ever change networks. Enjoy your map!